Owner FAQ
What Types of Rentals Do You Manage?
Apartments - We are available for all property types but have a specialty in multi-family communities
What Areas Do You Service?
Portland, Oregon and surrounding counties - Multnomah, Clackamas and Washington
How Do I Get Started?
The first step is to schedule a FREE CONSULTATION with one of our team members! We can meet via phone call, video chat, or in-person meeting. We will provide you with current market rental rates and insight on the rental market. Have a question on staff performance? We can also provide a shopping report
We will request current property and tenant information to see how to serve you best with the transition
What Are Your Fees?
6 - 10% of all income collected. Based on door count and location.
*Tenant Placement Fee* Approximately 50-70% of one month's rent.
*Lease Renewal Fee*: A flat rate - approx. $200
How Do You Market Your Properties?
Professionally designed and managed website - GetLagosNow.com
Professional Photography - High-quality photos to showcase your property’s best features
Virtual Tours - 3D virtual tours to allow prospects to explore the property remotely
Online Listings - Posting on popular platforms like Zillow, Craigslist, and Apartments.com.
Social Media - Sharing on the platforms Facebook, Instagram, and LinkedIn
How Do Security Deposits Work?
In Portland, security deposits are regulated to ensure fairness:
Amount - Typically, no more than one month’s rent
Bank Deposit - Deposited into a secure financial institution account
Refund - Must be returned within 31 days after the tenant moves out, minus any deductions for damages
What Sort of Leases and Rental Agreements Do You Offer?
Fixed-Term Lease - Usually 12 months
Month-to-Month options are available for residential rentals following a fixed 12 month term
Commercial Lease Agreements for commercial properties
How to Repairs/Yearly Maintenance Work?
We handle all aspects of property maintenance:
Preventive Maintenance - Which includes regular inspections and servicing
Responsive Maintenance - Which includes promptly addressing tenant repair requests
Emergency Repairs - Available 24/7 for urgent issues
What About Pets?
Our pet policy includes:
Pet Rent - Additional monthly rent fees for pet owners
Restrictions - Certain breeds may be restricted
What About ESA/Therapy Animals?
Emotional Support Animals (ESA) and therapy animals are allowed as per Fair Housing laws in Oregon:
No Pet Fees - ESAs are not subject to pet fees or deposits
Documentation - Required to provide a letter from a licensed healthcare professional
Will My Property be Available for Section 8?
Yes, we accept Section 8 housing vouchers. The vouchers count towards income requirements. Eligibility is based on income
How Are The Renter Applicants Screened?
All screening is completed by a third party on a first come, first serve basis:
Pre-qualification - Initial contact to assess suitability
Application Review - Detailed analysis of applications
Credit and Background Checks - Comprehensive checks to ensure reliability
Reference Checks - Contacting previous landlords and employers and gathered important facts
How Do You Charge for Tenant Damage?
We charge for damages beyond normal wear and tear:
Itemized List - We carefully review and provide an itemized list of all damages and repair costs
Deductions from the repair cost - The security deposit total is deducted from the total repair fees
What is Your Eviction Process?
Our eviction process is compliant with local laws. Processes include:
Notice - Providing the tenant with a notice to vacate
Legal Action - Filing for eviction if the tenant does not comply
Court Proceedings - Attending court hearings as necessary
How Am I Informed About The Condition of My Property?
We keep you informed through:
Regular Inspections - Scheduled property inspections
Reports - Detailed reports on property condition and maintenance
When/How Can You Be Reached?
You can reach us easily:
Phone - During business hours
Email - Anytime, with a response within 24 hours
Emergency Line - 24/7 for urgent issues
How Will I Receive My Income?
Your rental income will be given to you, unless requested differently thru:
Direct Deposit - Transferred directly to your bank account
*Monthly Statements* are provided with detailed income and expense reports.
